LiveChat

LiveChat

Situational

Dedicated live chat platform. Best-in-class chat experience, nothing else.

234 reviews
Free tierHas API
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In a nutshell

LiveChat is the best dedicated live chat tool. The chat experience for both agents and customers is the most polished available. But it is only chat — you will need separate tools for ticketing, knowledge base, and email support. For chat-first support, it is excellent. For everything else, consider all-in-one alternatives.

What's great

  • Most polished live chat experience for agents and customers
  • Extensive customization for the chat widget
  • Focused product that does chat exceptionally well

Watch out for

  • Chat-only — not a complete support platform
  • Per-agent pricing without a free tier
  • Requires separate tools for ticketing and knowledge base

Best for

Teams where live chat is the primary customer support channel.

Not ideal for

Teams needing a complete help desk — LiveChat is chat-only, not a full support platform.

Pricing

Free

14-day free trial

Starter

$24/agent/mo (Starter)

Pro

$49/agent/mo (Team)

Enterprise

$69/agent/mo (Business)

View official pricing →
How it compares
Help Scout

Help Scout

4.4

Customer support that feels like email. Simple, human, no ticket numbers.

Front

Front

4.3

Shared inbox for teams. Email collaboration that eliminates internal CC chaos.

Intercom

Intercom

4.3

AI-first customer service platform. Chatbot, inbox, help center — all connected.

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