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LiveChat
Situational
Dedicated live chat platform. Best-in-class chat experience, nothing else.
234 reviews
Free tierHas API
LiveChat is the best dedicated live chat tool. The chat experience for both agents and customers is the most polished available. But it is only chat — you will need separate tools for ticketing, knowledge base, and email support. For chat-first support, it is excellent. For everything else, consider all-in-one alternatives.
What's great
- Most polished live chat experience for agents and customers
- Extensive customization for the chat widget
- Focused product that does chat exceptionally well
Watch out for
- Chat-only — not a complete support platform
- Per-agent pricing without a free tier
- Requires separate tools for ticketing and knowledge base
Quick Facts
Founded2002
PricingFrom $24/agent/mo (Starter)
Free tierYes
Platformsweb, ios, android
APIAvailable
CategoryCustomer Support
Q: What is LiveChat?
LiveChat focuses on one thing: being the best live chat tool. The chat widget is customizable, fast, and feature-rich.
Q: How much does LiveChat cost?
LiveChat starts at $24/agent/mo (Starter). A free tier is available with 14-day free trial.
Q: Who is LiveChat best for?
LiveChat is best for teams where live chat is the primary customer support channel..
Q: Is LiveChat free?
LiveChat offers a freemium model with a free tier. Paid plans start at $24/agent/mo (Starter).
Best for
Teams where live chat is the primary customer support channel.
Not ideal for
Teams needing a complete help desk — LiveChat is chat-only, not a full support platform.
Free
14-day free trial
Starter
$24/agent/mo (Starter)
Pro
$49/agent/mo (Team)
Enterprise
$69/agent/mo (Business)
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
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