Gorgias vs Olark — Which One Wins?
A detailed, side-by-side comparison of Gorgias and Olark to help you pick the right tool for your workflow.
Quick Verdict
Gorgias takes the lead with a 4.3 rating and is best for shopify and e-commerce stores handling customer support. Olark (4.0) is the better pick if you need small businesses wanting simple, accessible live chat without platform complexity..
Side-by-Side Comparison
| Criteria | Gorgias | Olark |
|---|---|---|
| Rating | ★★★★ 4.3(72) | ★★★★ 4.0(123) |
| Pricing Model | paid | paid |
| Starter Price | $10/mo (50 tickets) | $29/seat/mo (Standard) |
| Free Tier | No | Yes |
| Platforms | web | web |
| Learning Curve | easy | easy |
| API Available | Yes | Yes |
| Best For | Shopify and e-commerce stores handling customer support | Small businesses wanting simple, accessible live chat without platform complexity. |
| Verdict | recommended | situational |
Feature Checklist
| Feature | Gorgias | Olark |
|---|---|---|
| Shopify integration | — | |
| Order management in tickets | — | |
| Automation rules | — | |
| Multi-channel | — | |
| Revenue tracking | — | |
| Customizable chat widget | — | |
| Automated messages | — | |
| Chat transcripts | — | |
| Team management | — | |
| ADA-compliant widget | — | |
| CRM integrations | — |
Gorgias
Pros
- ✓Deep Shopify integration
- ✓Order management in tickets
- ✓Revenue attribution for support
Cons
- ✕Ticket-based pricing adds up
- ✕Only useful for e-commerce
- ✕Expensive at high volume
Olark
Pros
- ✓One plan with no feature gating — refreshing transparency
- ✓ADA-compliant chat widget for accessibility
- ✓Simple setup without platform complexity
Cons
- ✕No free tier — must pay from day one
- ✕No chatbot or AI capabilities
- ✕Limited to live chat — not a full support platform
The Bottom Line
Both Gorgias and Olark are solid tools in the Customer Support space. Gorgias edges ahead with a stronger overall rating (4.3 vs 4.0) and is the better choice for shopify and e-commerce stores handling customer support. However, if you prioritize small businesses wanting simple, accessible live chat without platform complexity., Olark is worth serious consideration. We recommend trying the free tier or trial of each before committing.