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Helpshift vs Hiver — Which One Wins?
A detailed, side-by-side comparison of Helpshift and Hiver to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Hiver takes the lead with a 4.4 rating and is best for teams wanting helpdesk features without leaving gmail. Helpshift (4.0) is the better pick if you need mobile gaming and app companies with high ticket volumes.
Side-by-Side Comparison
| Criteria | Helpshift | Hiver |
|---|---|---|
| Rating | ★★★★ 4.0(55) | ★★★★ 4.4(92) |
| Pricing Model | subscription | freemium |
| Starter Price | Custom | $19/user/mo |
| Free Tier | Yes | Yes |
| Platforms | iOS SDK, Android SDK, Web, Unity | Web (Gmail), Chrome Extension |
| Learning Curve | Medium | Easy |
| API Available | Yes | Yes |
| Best For | Mobile gaming and app companies with high ticket volumes | Teams wanting helpdesk features without leaving Gmail |
| Verdict | Best Mobile Support SDK | Best Gmail Helpdesk |
Feature Checklist
| Feature | Helpshift | Hiver |
|---|---|---|
| In-App Support | — | |
| AI Bots | — | |
| Knowledge Base | — | |
| Issue Classification | — | |
| Analytics | ||
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — |
Helpshift
Pros
- ✓Purpose-built for mobile
- ✓Handles massive scale
- ✓Strong Unity/gaming integration
Cons
- ✕Opaque pricing
- ✕Overkill for non-mobile businesses
- ✕Limited web support features
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
The Bottom Line
Both Helpshift and Hiver are solid tools in the Customer Support space. Hiver edges ahead with a stronger overall rating (4.4 vs 4.0) and is the better choice for teams wanting helpdesk features without leaving gmail. However, if you prioritize mobile gaming and app companies with high ticket volumes, Helpshift is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Helpshift better than Hiver?▼
Hiver scores higher overall with a 4.4 rating vs 4.0. However, the best choice depends on your specific needs. Helpshift is best for Mobile gaming and app companies with high ticket volumes, while Hiver is best for Teams wanting helpdesk features without leaving Gmail.
Can I switch from Helpshift to Hiver?▼
Yes, most users can migrate between the two. Hiver offers a free tier to test before committing.
Which is more affordable, Helpshift or Hiver?▼
Helpshift starts at Custom, while Hiver starts at $19/user/mo. Helpshift offers a free tier. Hiver offers a free tier.