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Hiver vs Gladly — Which One Wins?
A detailed, side-by-side comparison of Hiver and Gladly to help you pick the right tool for your workflow.
TLDR
Quick Verdict
Gladly takes the lead with a 4.7 rating and is best for dtc and consumer brands wanting premium support experiences. Hiver (4.4) is the better pick if you need teams wanting helpdesk features without leaving gmail.
Side-by-Side Comparison
| Criteria | Hiver | Gladly |
|---|---|---|
| Rating | ★★★★ 4.4(92) | ★★★★★ 4.7(58) |
| Pricing Model | freemium | subscription |
| Starter Price | $19/user/mo | Custom (starts ~$150/agent/mo) |
| Free Tier | Yes | Yes |
| Platforms | Web (Gmail), Chrome Extension | Web |
| Learning Curve | Easy | Easy |
| API Available | Yes | Yes |
| Best For | Teams wanting helpdesk features without leaving Gmail | DTC and consumer brands wanting premium support experiences |
| Verdict | Best Gmail Helpdesk | Best for Consumer Brands |
Feature Checklist
| Feature | Hiver | Gladly |
|---|---|---|
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — | |
| People-Centered | — | |
| Omnichannel | — | |
| AI Answers | — | |
| Task Management | — | |
| Knowledge Base | — |
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
Gladly
Pros
- ✓People-first model is transformative
- ✓True omnichannel experience
- ✓Loved by agents and customers
Cons
- ✕Very expensive
- ✕Not ideal for B2B
- ✕Smaller integration ecosystem
The Bottom Line
Both Hiver and Gladly are solid tools in the Customer Support space. Gladly edges ahead with a stronger overall rating (4.7 vs 4.4) and is the better choice for dtc and consumer brands wanting premium support experiences. However, if you prioritize teams wanting helpdesk features without leaving gmail, Hiver is worth serious consideration. We recommend trying the free tier or trial of each before committing.
Frequently Asked Questions
Is Hiver better than Gladly?▼
Gladly scores higher overall with a 4.7 rating vs 4.4. However, the best choice depends on your specific needs. Hiver is best for Teams wanting helpdesk features without leaving Gmail, while Gladly is best for DTC and consumer brands wanting premium support experiences.
Can I switch from Hiver to Gladly?▼
Yes, most users can migrate between the two. Gladly offers a free tier to test before committing.
Which is more affordable, Hiver or Gladly?▼
Hiver starts at $19/user/mo, while Gladly starts at Custom (starts ~$150/agent/mo). Hiver offers a free tier. Gladly offers a free tier.