Hiver vs Tidio — Which One Wins?
A detailed, side-by-side comparison of Hiver and Tidio to help you pick the right tool for your workflow.
Quick Verdict
Hiver takes the lead with a 4.4 rating and is best for teams wanting helpdesk features without leaving gmail. Tidio (4.2) is the better pick if you need e-commerce stores wanting ai chatbot support with shopify/woocommerce integration..
Side-by-Side Comparison
| Criteria | Hiver | Tidio |
|---|---|---|
| Rating | ★★★★ 4.4(92) | ★★★★ 4.2(178) |
| Pricing Model | freemium | freemium |
| Starter Price | $19/user/mo | $29/mo (Starter) |
| Free Tier | Yes | Yes |
| Platforms | Web (Gmail), Chrome Extension | web, ios, android, mac, windows |
| Learning Curve | Easy | easy |
| API Available | Yes | Yes |
| Best For | Teams wanting helpdesk features without leaving Gmail | E-commerce stores wanting AI chatbot support with Shopify/WooCommerce integration. |
| Verdict | Best Gmail Helpdesk | recommended |
Feature Checklist
| Feature | Hiver | Tidio |
|---|---|---|
| Shared Inbox | — | |
| Ticket Assignment | — | |
| SLA Tracking | — | |
| Automation | — | |
| Analytics | — | |
| Lyro AI chatbot | — | |
| Live chat | — | |
| Visual chatbot builder | — | |
| Shopify/WooCommerce integration | — | |
| Email integration | — | |
| Visitor tracking | — |
Hiver
Pros
- ✓Works entirely inside Gmail
- ✓Zero learning curve
- ✓Affordable pricing
Cons
- ✕Gmail-only
- ✕Limited features vs full helpdesks
- ✕Not ideal for high-volume support
Tidio
Pros
- ✓Lyro AI resolves up to 70% of common questions automatically
- ✓Deep Shopify and WooCommerce integration
- ✓Free tier includes AI conversations and unlimited live chat
Cons
- ✕Less suitable for non-e-commerce businesses
- ✕Advanced AI features require separate Lyro subscription
- ✕Limited enterprise features and compliance
The Bottom Line
Both Hiver and Tidio are solid tools in the Customer Support space. Hiver edges ahead with a stronger overall rating (4.4 vs 4.2) and is the better choice for teams wanting helpdesk features without leaving gmail. However, if you prioritize e-commerce stores wanting ai chatbot support with shopify/woocommerce integration., Tidio is worth serious consideration. We recommend trying the free tier or trial of each before committing.