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Tidio
AICores
AI chatbot + live chat for e-commerce. Lyro AI resolves issues, free tier included.
178 reviews
Free tierHas API
Tidio is the best customer support tool specifically for e-commerce. Lyro AI resolves common questions automatically, the Shopify integration is deep, and the free tier is genuinely useful. For online stores, it provides immediate ROI by reducing support load without hiring additional agents.
What's great
- Lyro AI resolves up to 70% of common questions automatically
- Deep Shopify and WooCommerce integration
- Free tier includes AI conversations and unlimited live chat
Watch out for
- Less suitable for non-e-commerce businesses
- Advanced AI features require separate Lyro subscription
- Limited enterprise features and compliance
Quick Facts
Founded2013
PricingFrom $29/mo (Starter)
Free tierYes
Platformsweb, ios, android
APIAvailable
CategoryCustomer Support
Q: What is Tidio?
Tidio combines AI chatbots with live chat specifically for e-commerce businesses. Lyro AI resolves up to 70% of customer questions automatically using your FAQ and knowledge base.
Q: How much does Tidio cost?
Tidio starts at $29/mo (Starter). A free tier is available with 50 Lyro AI conversations/month, unlimited live chat.
Q: Who is Tidio best for?
Tidio is best for e-commerce stores wanting ai chatbot support with shopify/woocommerce integration..
Q: Is Tidio free?
Tidio offers a freemium model with a free tier. Paid plans start at $29/mo (Starter).
Best for
E-commerce stores wanting AI chatbot support with Shopify/WooCommerce integration.
Not ideal for
Enterprise support operations or non-e-commerce businesses.
Free
50 Lyro AI conversations/month, unlimited live chat
Starter
$29/mo (Starter)
Pro
$59/mo (Growth)
Enterprise
Custom pricing
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AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
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