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Is Crisp Worth It in 2026? Our Honest Verdict
Recommended
Crisp: Crisp is the best value in customer support for small businesses.
Rating★ 4.3/5
Starting price$25/mo (Pro, 4 seats)
Best forSmall businesses wanting all-in-one cust
CategoryCustomer Support
Who Crisp Is Worth It For
- ✓Small businesses wanting all-in-one customer messaging with flat, predictable pricing.
- ✓Flat pricing eliminates per-agent cost anxiety
- ✓Clean, modern interface that is a pleasure to use
- ✓All-in-one includes chat, inbox, bot, KB, and CRM
Who Should Look Elsewhere
- ✕Not ideal for enterprise teams needing advanced ticketing, slas, and compliance features.
- ✕Lacks enterprise features like advanced SLAs and compliance
- ✕Chatbot builder is less powerful than dedicated tools
- ✕Smaller integration ecosystem than Zendesk
Is Crisp Pricing Fair?
| Tier | Price |
|---|---|
| Free | 2 seats, basic live chat |
| Starter | $25/mo (Pro, 4 seats) |
| Pro | $95/mo (Unlimited, 20 seats) |
| Enterprise | Custom pricing |
Pricing verified March 2026.
How Crisp Compares
| Crisp | Gladly | Qualified | Missive | |
|---|---|---|---|---|
| Price | $25/mo (Pro, 4 seats) | Custom (starts ~$150/agent/mo) | Custom (starts ~$3,500/mo) | $14/user/mo |
| Rating | ★ 4.3 | ★ 4.7 | ★ 4.6 | ★ 4.6 |
| Verdict | Recommended | Best for Consumer Brands | Best for Salesforce ABM | Best Collaborative Email |
| Free Tier |
AICores Verdict on Crisp
Crisp is the best value in customer support for small businesses. The flat pricing model, clean interface, and all-in-one approach eliminate tool sprawl and per-agent anxiety. It lacks enterprise features, but for teams under 20, it provides everything needed at a fraction of Zendesk or Intercom pricing.
AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
Frequently Asked Questions
Is Crisp worth the money?▼
Crisp is the best value in customer support for small businesses. The flat pricing model, clean interface, and all-in-one approach eliminate tool sprawl and per-agent anxiety. It lacks enterprise features, but for teams under 20, it provides everything needed at a fraction of Zendesk or Intercom pricing.
Is there a free version of Crisp?▼
Yes, Crisp offers a free tier. Paid plans start at $25/mo (Pro, 4 seats) and include additional features and capacity.
What are the best alternatives to Crisp?▼
Gladly, Qualified, Missive are the top alternatives. Gladly is best for dtc and consumer brands wanting premium support experiences and has a 4.7 star rating.
Who should NOT use Crisp?▼
Crisp is not ideal for enterprise teams needing advanced ticketing, slas, and compliance features.. Common drawbacks include: Lacks enterprise features like advanced SLAs and compliance. Chatbot builder is less powerful than dedicated tools.