Loading
Is Front Worth It in 2026? Our Honest Verdict
Recommended
Front: Front solves the shared inbox problem better than any tool.
Rating★ 4.3/5
Starting price$29/seat/mo (Growth)
Best forTeams managing shared email inboxes who
CategoryCustomer Support
Who Front Is Worth It For
- ✓Teams managing shared email inboxes who need collaboration without abandoning email.
- ✓Best collaborative email experience available
- ✓Internal comments eliminate forwarding and CC chaos
- ✓Multi-channel inbox handles email, chat, SMS, and social
Who Should Look Elsewhere
- ✕Not ideal for teams that prefer help desk ticketing over email-style conversations.
- ✕Premium per-seat pricing at $29+/seat/mo
- ✕Not a traditional help desk with ticketing
- ✕Requires team adoption to see full benefits
Is Front Pricing Fair?
| Tier | Price |
|---|---|
| Free | 7-day free trial |
| Starter | $29/seat/mo (Growth) |
| Pro | $79/seat/mo (Scale) |
| Enterprise | $129/seat/mo (Premier) |
Pricing verified March 2026.
How Front Compares
| Front | Gladly | Qualified | Missive | |
|---|---|---|---|---|
| Price | $29/seat/mo (Growth) | Custom (starts ~$150/agent/mo) | Custom (starts ~$3,500/mo) | $14/user/mo |
| Rating | ★ 4.3 | ★ 4.7 | ★ 4.6 | ★ 4.6 |
| Verdict | Recommended | Best for Consumer Brands | Best for Salesforce ABM | Best Collaborative Email |
| Free Tier |
AICores Verdict on Front
Front solves the shared inbox problem better than any tool. If your team manages email@company.com and CC chains are chaos, Front brings collaboration to email. It is not a help desk — it is a collaborative email client. For email-heavy teams, the workflow improvement is dramatic.
AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
Frequently Asked Questions
Is Front worth the money?▼
Front solves the shared inbox problem better than any tool. If your team manages email@company.com and CC chains are chaos, Front brings collaboration to email.
Is there a free version of Front?▼
Yes, Front offers a free tier. Paid plans start at $29/seat/mo (Growth) and include additional features and capacity.
What are the best alternatives to Front?▼
Gladly, Qualified, Missive are the top alternatives. Gladly is best for dtc and consumer brands wanting premium support experiences and has a 4.7 star rating.
Who should NOT use Front?▼
Front is not ideal for teams that prefer help desk ticketing over email-style conversations.. Common drawbacks include: Premium per-seat pricing at $29+/seat/mo. Not a traditional help desk with ticketing.