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Is LiveChat Worth It in 2026? Our Honest Verdict
Situational
LiveChat: LiveChat is the best dedicated live chat tool.
Rating★ 4.3/5
Starting price$24/agent/mo (Starter)
Best forTeams where live chat is the primary cus
CategoryCustomer Support
Who LiveChat Is Worth It For
- ✓Teams where live chat is the primary customer support channel.
- ✓Most polished live chat experience for agents and customers
- ✓Extensive customization for the chat widget
- ✓Focused product that does chat exceptionally well
Who Should Look Elsewhere
- ✕Not ideal for teams needing a complete help desk — livechat is chat-only, not a full support platform.
- ✕Chat-only — not a complete support platform
- ✕Per-agent pricing without a free tier
- ✕Requires separate tools for ticketing and knowledge base
Is LiveChat Pricing Fair?
| Tier | Price |
|---|---|
| Free | 14-day free trial |
| Starter | $24/agent/mo (Starter) |
| Pro | $49/agent/mo (Team) |
| Enterprise | $69/agent/mo (Business) |
Pricing verified March 2026.
How LiveChat Compares
| LiveChat | Gladly | Qualified | Missive | |
|---|---|---|---|---|
| Price | $24/agent/mo (Starter) | Custom (starts ~$150/agent/mo) | Custom (starts ~$3,500/mo) | $14/user/mo |
| Rating | ★ 4.3 | ★ 4.7 | ★ 4.6 | ★ 4.6 |
| Verdict | Situational | Best for Consumer Brands | Best for Salesforce ABM | Best Collaborative Email |
| Free Tier |
AICores Verdict on LiveChat
LiveChat is the best dedicated live chat tool. The chat experience for both agents and customers is the most polished available. But it is only chat — you will need separate tools for ticketing, knowledge base, and email support. For chat-first support, it is excellent. For everything else, consider all-in-one alternatives.
AICores Editorial Review
Reviewed by AICores Editorial Team
Last updated: May 2026
Frequently Asked Questions
Is LiveChat worth the money?▼
LiveChat is the best dedicated live chat tool. The chat experience for both agents and customers is the most polished available. But it is only chat — you will need separate tools for ticketing, knowledge base, and email support.
Is there a free version of LiveChat?▼
Yes, LiveChat offers a free tier. Paid plans start at $24/agent/mo (Starter) and include additional features and capacity.
What are the best alternatives to LiveChat?▼
Gladly, Qualified, Missive are the top alternatives. Gladly is best for dtc and consumer brands wanting premium support experiences and has a 4.7 star rating.
Who should NOT use LiveChat?▼
LiveChat is not ideal for teams needing a complete help desk — livechat is chat-only, not a full support platform.. Common drawbacks include: Chat-only — not a complete support platform. Per-agent pricing without a free tier.
Compare LiveChat head-to-head
See how LiveChat stacks up against the top alternatives.
LiveChat vs Gladly→