We reviewed 8 alternatives to Gladly. Pricing verified March 2026. No sponsored placements.
Common reasons people switch from Gladly:
From Custom (contact sales) · Best for Support teams with 20+ agents needing AI-powered s
From $22/user/mo (Standard) · Best for Teams that value personal, human customer support
From $29/seat/mo (Growth) · Best for Teams managing shared email inboxes who need colla
Missive combines team email, chat, and tasks in one app. Collaborate on email drafts in real-time, assign conversations, and chat with teammates — all in a single interface..
Qualified uses AI to identify high-value website visitors and connect them with sales reps in real-time. Deep Salesforce native integration makes it the enterprise choice for conversational ABM..
Assembled uses AI to forecast support ticket volume, auto-schedule agents, and deploy AI agents that handle routine inquiries. Built specifically for customer support teams managing complex multi-channel operations. Used by Stripe, Etsy, and Robinhood.
| Gladly | Missive | Qualified | Assembled | |
|---|---|---|---|---|
| Price | Custom (starts ~$150/agent/mo) | $14/user/mo | Custom (starts ~$3,500/mo) | Custom (contact sales) |
| Free Tier | ✓ | ✓ | ✓ | ✓ |
| Rating | ★ 4.7 | ★ 4.6 | ★ 4.6 | ★ 4.5 |
| Verdict | Best for Consumer Brands | Best Collaborative Email | Best for Salesforce ABM | Best Support WFM |
| API | ✓ | ✓ | ✓ | ✓ |
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