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Salesforce
Situational
[US][EU][DE]
The enterprise CRM. Infinitely customizable, infinitely complex, infinitely expensive.
456 reviews
Free tierHas API
Salesforce is the most powerful CRM ever built and also the most complex. With proper implementation and administration, it handles enterprise sales better than anything else. Without those investments, it becomes an expensive contact list. Know what you are getting into before committing.
What's great
- Most customizable CRM platform available
- Massive ecosystem of apps, consultants, and developers
- Einstein AI adds genuine predictive intelligence
Watch out for
- Total cost of ownership far exceeds license fees
- Requires dedicated administration to maintain effectively
- Complexity makes it overkill for small and mid-size businesses
Quick Facts
Founded1999
PricingFrom $25/user/mo (Starter Suite)
Free tierYes
Platformsweb, ios, android
APIAvailable
CategoryCRM & Sales
Q: What is Salesforce?
Salesforce is the world's largest CRM platform and the default choice for enterprises. It handles every conceivable sales, marketing, service, and operations workflow through a combination of built-in features, customization, and its massive AppExchange marketplace.
Q: How much does Salesforce cost?
Salesforce starts at $25/user/mo (Starter Suite). A free tier is available with Free Suite for up to 2 users.
Q: Who is Salesforce best for?
Salesforce is best for enterprise organizations with complex sales processes and dedicated salesforce admins..
Q: Is Salesforce free?
Salesforce offers a freemium model with a free tier. Paid plans start at $25/user/mo (Starter Suite).
Best for
Enterprise organizations with complex sales processes and dedicated Salesforce admins.
Not ideal for
Small businesses, startups, or any team without budget for implementation and administration.
Starter Suite
$25/user/mo
Basic CRM for small teams, leads, contacts
Pro Suite
$100/user/mo
Sales + Service, forecasting, quoting
Enterprise
$175/user/mo
Advanced customization, workflow automation
Unlimited
$325/user/mo
Full platform, 24/7 support, sandbox
View official pricing →Verified March 2026
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