What is the best free alternative to Intercom?

Gladly is the highest-rated free alternative to Intercom. It offers dtc and consumer brands wanting premium support experiences and has a 4.7 star rating from 58 reviews.

Why do people look for Intercom alternatives?

Common reasons include: Most expensive support tool with per-seat + per-resolution pricing. Can feel over-engineered for simple support needs. Intercom is budget-conscious teams — per-seat pricing plus ai costs add up quickly..

Is Intercom the best customer support tool?

Based on our review, Intercom is recommended for saas companies wanting ai-powered customer service with in-app messaging.. However, Gladly may be better for dtc and consumer brands wanting premium support experiences.

What is cheaper than Intercom?

Intercom Fin starts at $0.99/resolution compared to Intercom at $29/seat/mo (Essential). It has a 4.5 rating and is best for intercom customers wanting to deflect tickets with ai.

Best Intercom Alternatives 2026: 8 Reviewed

Intercom vs Top Alternatives

	Intercom	Gladly	Missive	Qualified
Price	$29/seat/mo (Essential)	Custom (starts ~$150/agent/mo)	$14/user/mo	Custom (starts ~$3,500/mo)
Free Tier	✓	✓	✓	✓
Rating	★ 4.3	★ 4.7	★ 4.6	★ 4.6
Verdict	Recommended	Best for Consumer Brands	Best Collaborative Email	Best for Salesforce ABM
API	✓	✓	✓	✓

Best Intercom Alternatives 2026: 8 Reviewed | AICores · AICores

Best Intercom Alternatives in 2026

Why Look for Intercom Alternatives?

Top 8 Alternatives to Intercom

Gladly — Best Customer Support Alternative for DTC and consumer brands wanting premium

Missive — Best Customer Support Alternative for Small teams managing shared email collab

Qualified — Best Customer Support Alternative for Enterprise Salesforce shops doing ABM

Intercom vs Top Alternatives

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