We reviewed 8 alternatives to Kayako. Pricing verified March 2026. No sponsored placements.
Common reasons people switch from Kayako:
From Custom (starts ~$150/agent/mo) · Best for DTC and consumer brands wanting premium support ex
From Custom (contact sales) · Best for Support teams with 20+ agents needing AI-powered s
From $22/user/mo (Standard) · Best for Teams that value personal, human customer support
Gladly organizes support around customers, not tickets. Every interaction across channels appears in one lifelong conversation thread, giving agents complete context instantly..
Qualified uses AI to identify high-value website visitors and connect them with sales reps in real-time. Deep Salesforce native integration makes it the enterprise choice for conversational ABM..
Missive combines team email, chat, and tasks in one app. Collaborate on email drafts in real-time, assign conversations, and chat with teammates — all in a single interface..
| Kayako | Gladly | Qualified | Missive | |
|---|---|---|---|---|
| Price | $30/agent/mo | Custom (starts ~$150/agent/mo) | Custom (starts ~$3,500/mo) | $14/user/mo |
| Free Tier | ✕ | ✓ | ✓ | ✓ |
| Rating | ★ 3.8 | ★ 4.7 | ★ 4.6 | ★ 4.6 |
| Verdict | Situational | Best for Consumer Brands | Best for Salesforce ABM | Best Collaborative Email |
| API | ✓ | ✓ | ✓ | ✓ |
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